uWebChat Documentation
Customer conversations, end to end.
uWebChat brings chat and voice into one platform for Microsoft Teams. Pick the channel — or use both — and your agents, routing, and reporting come along.
uWebChat Chat
Live chat on your website, WhatsApp, and Teams. Group routing, virtual agents, and real-time translation.
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uWebChat Voice
Cloud telephony with call queues, IVR, AI transcription, and SLA monitoring. Same agents, same Teams presence.
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Scenarios
How teams put them together
Patterns that combine Chat and Voice into one customer experience.
Hybrid customer support — chat first, voice on demand
Combine uWebChat Chat as the front line with uWebChat Voice as an escalation path so visitors choose the channel that fits the moment.
Read scenario →After-hours fallback — voice IVR + chat leave-a-message
When agents are offline, route phone callers through an IVR and web visitors through a leave-a-message form. Both flows feed the same morning inbox.
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Compare features side by side
Which capabilities live where, what overlaps, and when to use both.