Preview — this page is being migrated and may be incomplete.
Welcome to uWebChat Voice
The uWebChat Voice Portal is the web-based administration portal for the telephony component of the uCS (uWebChat Communications Suite) platform. Where the chat module of uCS handles your customer communication via chat, the Voice Portal handles everything around telephony:
- Receive, transfer and hold incoming calls
- Manage call-center queues with agents
- Build IVR menus (interactive voice response: "Press 1 for sales, 2 for support…")
- Record calls, transcribe automatically, and summarise with AI
- Link your team's Microsoft Teams presence to availability
- Reporting, SLA monitoring, and detailed call logs
The portal is fully isolated per tenant: you see only the queues, agents, numbers, and recordings that belong to your own organisation.
Place in the uCS ecosystem
| Component | Function |
|---|---|
| uWebChat Chat | Live chat and messaging platform — see the chat documentation |
| uWebChat Voice Portal | This documentation — telephony management |
| uWallBoard | Real-time public wallboard with queue volume per queue |
| Microsoft Teams | Source of presence and, optionally, call forwarding |
Core features at a glance
- Callflow — Queues, closing days, phone numbers, and IVRs, plus a visual view of the entire call flow
- Agents with Teams integration, fallback number, and "Always Available" mode
- Audio Library with AI-generated voice prompts
- Recordings with automatic transcription and AI summary
- Reporting — Real-time SLA gauges, call statistics, CDR export, and audit trail
- Role-based access control (RBAC) with fine-grained permissions per user
This documentation is currently being migrated from the existing Voice Portal manual. Pages appear gradually; until then content may be incomplete. English translation is in progress — see the Dutch version for the most complete current content.