Scenarios
Real-world patterns combining uWebChat Chat and Voice. Use these as blueprints when planning your own setup.
Hybrid customer support — chat first, voice on demand
Combine uWebChat Chat as the front line with uWebChat Voice as an escalation path so visitors choose the channel that fits the moment.
Read scenario →After-hours fallback — voice IVR + chat leave-a-message
When agents are offline, route phone callers through an IVR and web visitors through a leave-a-message form. Both flows feed the same morning inbox.
Read scenario →