Scenarios

Real-world patterns combining uWebChat Chat and Voice. Use these as blueprints when planning your own setup.

• Hybrid customer support — chat first, voice on demand

  Combine uWebChat Chat as the front line with uWebChat Voice as an escalation path so visitors choose the channel that fits the moment.

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• After-hours fallback — voice IVR + chat leave-a-message

  When agents are offline, route phone callers through an IVR and web visitors through a leave-a-message form. Both flows feed the same morning inbox.

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