Scenario's

Praktijkpatronen waarin uWebChat Chat en Voice gecombineerd worden. Gebruik ze als blauwdruk voor uw eigen setup.

• Hybrid customer support — chat first, voice on demand

  Combine uWebChat Chat as the front line with uWebChat Voice as an escalation path so visitors choose the channel that fits the moment.

  Lees scenario →

• After-hours fallback — voice IVR + chat leave-a-message

  When agents are offline, route phone callers through an IVR and web visitors through a leave-a-message form. Both flows feed the same morning inbox.

  Lees scenario →