Purpose
The raw call log (Call Detail Records): every inbound and outbound call is recorded with timestamp, caller, callee, duration and talk time.
Required permissions: UWEBCHATVOICE.CDR.VIEW, and UWEBCHATVOICE.CDR.EXPORT for downloads.
8.1.1 Filters
At the top of the page (collapsible):
- From Date / To Date
- Caller ID (phone number)
- Min Duration in seconds (filters out short hang-up attempts)
Click Search to filter or Clear Filters to reset.
8.1.2 List
| Column | Meaning |
|---|---|
| Date/Time | Local time in user's date notation |
| From | Caller number (caller ID) |
| To | Number dialled |
| Duration | Total length in MM:SS |
| Talk Time | Actual conversation time (excluding queue wait) |
Pagination: 50 calls per page (Previous/Next).
8.1.3 Export
Click Export CSV to download the current selection for further analysis in Excel / Power BI.
Pitfalls
- Calls missing — recent CDR records arrive with ~1 minute delay. Wait and refresh.
- Times look wrong — the portal converts internally to your browser's time zone. Check your browser settings if in doubt.