The Callflow group bundles all components that together determine how an incoming call travels through your organisation: from incoming phone number (DID), through an optional IVR menu, into a queue, and finally to an agent.
For queues whose staffing varies through the day or week, Shifts lets you plan ahead who is on duty when. With Closing days you manage dates on which this routing temporarily behaves differently. The Visual page shows the entire flow as an interactive diagram.
